Delivery & Payment
Overview of delivery conditions for the NILE Online Store
This is only a summary of the current terms and conditions. The complete terms and conditions can be found here.
We are happy to deliver your order to your billing address, an alternative delivery address, or to a Swiss Post parcel office (only for orders from Switzerland).
As a rule, the delivery time for your NILE garments is between 1-3 days if you live in Switzerland, Germany or Austria. If you live elsewhere, the delivery may take more than 3 days.
You can currently pay with various credit cards, Postcard, Twint, and Postfinance in the Nile Online Store.
All your payment details are securely stored with our payment provider SIX Payment Services https://www.six-payment-services.com/. We only store individual information that is necessary to assign your order.
If you are from Switzerland, Liechtenstein, Canada, or Norway, the CHF prices apply to your purchase and we will process your payment in CHF. If you are from the European Union, we will debit your payment in EUR. The statutory value added tax is already included in the prices stated. If you are from Canada or Norway, this does not apply. You can find further information in our terms and conditions. The prices valid on the specific order date and stated on the order confirmation are always valid, obvious errors excluded.
We deliver your NILE garments for free. Unless you live in Canada or Norway, where you will be charged a flat shipping fee of CHF 50.00.
All orders and any changes to them will be confirmed by email. By placing an order, you accept the prices as well as our general terms and conditions.
Exchanges & returns
Please check the items you have ordered for possible defects or deviations immediately after receipt of the delivery. You can return your order to us within 14 calendar days without giving a reason for a refund of the purchase price. The shipping costs for the return are not borne by Nile Clothing AG. So that we can accept your return, it is important that the items be returned to us unworn, clean, undamaged, and complete together with the labels. As soon as we have received the return, we will inspect their condition and determine if a refund can be issued.
The return address for customers domiciled in Switzerland, Liechtenstein, Canada, or Norway is:
Nile Clothing AG
Nile Online Store
2575 Täuffelen Switzerland
Return address for customers domiciled in Germany:
Sigloch Distribution GmbH & Co. KG
FASHION Am Buchberg 8 – Tor 23
74572 Blaufelden Germany
Return address for customers domiciled in other countries of the European Union:
Nile Tex-Logistics GmbH,
Nile Online Store
Markus-Sittikus Straße 20
8845 Hohenems Austria
All products can, if they have not previously been used or worn, be returned before the deadline. The customer should keep the proof of mailing for evidence in the event a packet is lost. After the deadline expires, the purchase is considered final. Excluded from the right of return are used products or products without an original label attached.
Exchange or refund
With each return you can choose whether the ordered item of clothing should be exchanged (if still available) or the purchase price refunded.
In any case, the complete General Terms and Conditions of the Nile Online Store of Nile Clothing AG apply.